Last updated: January 2026

This page contains the key legal and data protection policies for Nutrition by Natalie.

Privacy Policy & GDPR

1. Who We Are

Business name: Nutrition by Natalie
Practitioner: Natalie Henderson
Contact email: info@nutritionbynatalie.co.uk

We are the data controller for the personal data collected through this website and in the delivery of our services.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

  • Contact details (name, email address, phone number)

  • Health and lifestyle information provided during consultations

  • Booking and payment information

  • Communications (emails, forms, questionnaires)

  • Website usage data (via cookies - see Cookie Policy )

Health data is classed as special category data under UK GDPR and is handled with enhanced care.

3. Lawful Basis for Processing (UK GDPR)

We process personal data under the following lawful bases:

  • Consent – for health information, marketing emails, and non-essential cookies

  • Contract – to deliver booked services

  • Legal obligation – accounting and regulatory requirements

  • Legitimate interests – practice administration and service improvement (where appropriate)

4. How We Use Your Data

Your data is used to:

  • Deliver nutritional therapy services safely and effectively

  • Communicate with you about appointments and services

  • Maintain accurate client records

  • Meet professional, legal, and insurance obligations

We do not sell or rent your personal data.

5. Data Storage & Retention

  • Data is stored securely using password-protected systems

  • Client records are retained in line with professional and insurance guidance (typically 7 years)

  • Data is only accessed by the practitioner

6. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure (where legally permitted)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

To exercise your rights, please contact us using the details above.

7. Complaints

If you have concerns about how your data is handled, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO).